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 Job Information 
  Job Title: Dealer (No prior training or experience)
  Location: Dover Downs, Inc.
  City/Town: Dover
  Type of Assignment: Regular
  Position Type: Part Time

 Additional Information 
  Years of Work Experience: 0

 Job Description 
   
 
Seeking candidates for our Table Games Dealer positions. Only apply to this posting if you do not have formal dealer training and you are interested in attending our in-house dealer school.

MAJOR FOCUS:

To deal casino table games to players offering exceptional customer service and accuracy.


ESSENTIAL FUNCTIONS:
* Provides fast, flawless, personalized customer service to our players
* Promotes positive customer relations
* Creates memorable service experiences and a fun-filled environment for our players
* Facilitates the game and explains the rules of the game to our players
* Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
* Exchanges cash for gaming chips according to procedures (buy-in transactions)
* Audits and completes fills and credits on the table games
* Cooperates with other dealers when assigned to the same game
* Controls the pace of the game
* Ensures game security
* Informs the Floor Supervisor and /or Box person of any requests or unusual play
* Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
* Adheres to established cash handling and accounting procedures
* Complies with all departmental and company policies as well as all established regulations
* Maintains confidentiality regarding customer play
* Amicably resolves customer issues

ADDITIONAL FUNCTIONS

Other duties as assigned.

REQUIREMENTS/EDUCATION:
* High school diploma, GED, or equivalent work experience.
* Satisfactory completion of dealers training course(s)
* Must pass an audition, demonstrating level of proficiency
* Must be quick, analytical and observant with good math skills
* Must possess exceptional customer service skills
* Must possess excellent communication skills
* Must present an overall professional appearance
* Must be able to successfully pass a background check and receive a license from the Delaware Lottery
* Must be able to appropriately manage stressful situations, occasionally dealing with angry customers
* Must be able to work weekends, holidays and nights as business needs require

ORGANIZATIONAL RELATIONSHIPS:
Accountable to: Table Games Floor Supervisor
Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Dover Downs, Inc. is an Equal Opportunity Employer.




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