Division: CASINO OPERATIONS

MAJOR FOCUS:
To deal casino table games to players offering exceptional customer service and accuracy.

ESSENTIAL FUNCTIONS:
Provides fast, flawless, personalized customer service to our players
Promotes positive customer relations
Creates memorable service experiences and a fun-filled environment for our players
Facilitates the game and explains the rules of the game to our players
Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
Exchanges cash for gaming chips according to procedures (buy-in transactions)
Audits and completes fills and credits on the table games
Cooperates with other dealers when assigned to the same game
Controls the pace of the game
Ensures game security
Informs the Floor Supervisor and /or Box person of any requests or unusual play
Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
Adheres to established cash handling and accounting procedures
Complies with all departmental and company policies as well as all established regulations
Maintains confidentiality regarding customer play
Amicably resolves customer issues

ADDITIONAL FUNCTIONS

Other duties as assigned.

REQUIREMENTS/EDUCATION:
High school diploma or equivalent.
Satisfactory completion of dealers training course(s)
Must pass an audition, demonstrating level of proficiency
Previous dealing experience preferred
Knowledge of multiple card games preferred
Knowledge of the rules and procedures of dealing
Must be quick, analytical and observant with good math skills
Must possess exceptional customer service skills
Must possess excellent communication skills
Must present an overall professional appearance
Must be able to successfully pass a background check and receive a license from the DE Lottery
Must be able to appropriately manage stressful situations, occasionally dealing with angry customers
Must be able to work weekends, holidays and nights as business needs require

ORGANIZATIONAL RELATIONSHIPS:
Accountable to: Table Games Floor Supervisor
Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Dover Downs, Inc. is an Equal Opportunity Employer.