Job Title: SUPERVISOR – TABLE GAMES FLOOR

Division: CASINO OPERATIONS

MAJOR FOCUS:

Responsible for providing exceptional customer service, and for monitoring and controlling specific, assigned table games.

ESSENTIAL FUNCTIONS:
Ensures that our customers receive fast, flawless, personalized service
Monitors table games activity and customer play to protect the integrity of the games
Maintains a superior technical understanding of games, policies, and procedures
Directs and supervises dealers to ensure compliance with game procedures
Monitors table inventory and protects the assets of the casino
Directly supervises large play, buy-ins, bet variances and/or basic strategy deviations
Identifies cheating techniques and takes action as appropriate
Manages the operations of the pit as directed
Maintains confidentiality regarding customer play
Conducts player ratings and issue complimentaries as appropriate
Resolves customer issues as appropriate
Completes timely evaluations for subordinates
Conducts formal and informal training for subordinates
Conducts formal and informal coaching and counseling with subordinates
ADDITIONAL FUNCTIONS:
Other duties as assigned

REQUIREMENTS/EDUCATION:
High school diploma or GED
Minimum of three years multi-game dealing experience required
Two years of supervisory experience preferred
Must possess extensive knowledge of casino rules, regulations and procedures
Must possess superior math skills
Must possess computer proficiency with Microsoft Word and Excel software
Must possess excellent oral and written communication skills
Must possess excellent customer service and leadership skills
Must be able to solve problems and deal with a variety of situations
Must present an overall professional appearance
Must be able to work weekends, holidays and nights as scheduled

ORGANIZATIONAL RELATIONSHIPS:
Accountable to: Table Games Pit Manager, Table Games Shift Manager
Accountable for: Table Games Dealers

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Dover Downs, Inc. is an Equal Opportunity Employer.